Privacy Policy

1. Introduction

BejaFly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transactional email service, website (bejafly.com), APIs, and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

• Account registration data (name, email address, company name, password)
• Billing and payment information (processed securely via third-party payment processors)
• Contact form submissions and support requests
• Domain and DNS configuration details for email authentication
• Email content and metadata you transmit through our Service

2.2 Automatically Collected Information

• IP addresses, browser type, operating system, and device information
• Usage data including API call logs, login timestamps, and feature usage
• Cookies and similar tracking technologies (see our Cookie Policy)
• Email delivery metadata (timestamps, delivery status, bounce codes)

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process transactions and manage your account
• Send transactional emails on your behalf
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address fraud, abuse, and technical issues
• Communicate with you about account updates, security alerts, and support
• Comply with legal obligations and enforce our terms

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular security audits, access controls, and SOC 2 Type II compliance. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Email delivery logs are retained according to your plan tier (7–90 days). You may request deletion of your data at any time by contacting privacy@bejafly.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@bejafly.com.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and data residency options for Enterprise customers.

9. Children's Privacy

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

BejaFly — Privacy Team
Email: privacy@bejafly.com
Web: bejafly.com/contact