Terms of Service

1. Acceptance of Terms

By accessing or using BejaFly's transactional email service, website, APIs, and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

BejaFly provides transactional email infrastructure including RESTful APIs, SMTP relay, webhooks, dynamic templates, analytics dashboards, and related tools for sending, tracking, and managing transactional emails.

3. Account Registration

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your API keys and account credentials. You are responsible for all activities under your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You shall not:

• Send unsolicited bulk email (spam) through the Service
• Transmit content that is illegal, harmful, threatening, abusive, or defamatory
• Use the Service to distribute malware, phishing attempts, or fraudulent content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Violate CAN-SPAM, GDPR, CASL, or other applicable email regulations
• Exceed rate limits or circumvent usage restrictions
• Resell the Service without prior written authorization

5. Billing & Payment

Paid plans are billed monthly or annually in advance. Overage charges are billed at the end of each billing cycle. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days' prior notice.

6. Service Level Agreement

Paid plans are covered by our Service Level Agreement. The SLA defines uptime commitments, measurement methodology, and service credit eligibility.

7. Data Processing

We process email content and metadata solely to provide the Service. We do not access, use, or share the content of emails you send through our platform for any purpose other than delivering them. See our Privacy Policy for details.

8. Intellectual Property

The Service, including its design, code, documentation, and trademarks, is owned by BejaFly and protected by intellectual property laws. You retain all rights to the content you transmit through the Service.

9. Limitation of Liability

To the maximum extent permitted by law, BejaFly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless BejaFly and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

Either party may terminate the agreement at any time. We may suspend or terminate your account immediately if you violate these Terms or our Acceptable Use Policy. Upon termination, your right to use the Service ceases and we may delete your account data after a 30-day grace period.

12. Modifications

We may modify these Terms at any time. Material changes will be communicated via email or dashboard notice at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

14. Contact

Questions about these Terms? Contact us at legal@bejafly.com or visit our Contact page.